Terms and Conditions
Kaunas Int Airport, Vilnius Int Airport, Palanga Int Airport and
Riga Int airport Shuttle Bus
General Conditions of Carriage
These General Conditions of Carriage are the conditions on which representative of Easy Travel Latvia, ltd, all together flyBus, carries any person and their property on flyBus Kaunas International airport (hereinafter Kaunas airport) shuttle bus Service, Vilnius International airport (hereinafter Vilnius airport) shuttle bus Service, Palanga International airport (hereinafter Palanga airport) shuttle bus Service and Riga International airport (hereinafter Riga airport) shuttle bus Service named flyBus (hereinafter flyBus), and these conditions shall apply to each ticket issued by flyBus. Any person who travels on a flyBus service shall be considered to have agreed to be carried on these General Conditions of Carriage.
In these General Conditions of Carriage, the following words shall have the following meanings:
"flyBus" means Kaunas Airport Shuttle bus service or Vilnius Airport Shuttle bus service or Palanga Airport Shuttle bus service or Riga Airport Shuttle bus service provided by representative of Easy Travel Latvia, ltd;
"coach" means the coach, bus, minibus or other road coach or other means of transport provided by flyBus;
"journey" means each journey passenger is entitled to make on a flyBus service as set out in passenger’s ticket;
"service" means any journey to be made by flyBus for the purpose of carrying persons and their luggage, which is set out in a timetable publishing by flyBus;
"luggage" means any property which passenger bring onto a coach, including any property carried on passenger’s person;
"e-ticket" means any electronical ticket issued electronically (by e-mail) by flyBus, or on flyBus behalf, which evidences flyBus agreement to carry a passenger on the route, date and time specified on the ticket;
"passenger" means any person that travels on flyBus service with valid ticket issued by flyBus;
"flyBus website" means a flyBus home page on an internet, and this page main address for Latvian and international customers is www.flybus.lv; for Estonian customers www.flybus.ee; for Lithuanian customers www.flybus.lt;
"flyBus agent" means an official person who represents flyBus;
2. SERVICE ADMITTANCE AND STATE BORDER CROSSING
2.1. USE OF THE SERVICE: flyBus service can use any person that wish to travel on the flyBus route, however some restrictions apply. Please see clause 3.2. and 3.3. of this General Conditions of Carriage;
2.2. THE JOURNEY: Passengers must be in possession of a valid full paid e-ticket in order to use the flyBus service, however, there is no need to print-out an e-ticket. In order to travel, passengers name and surname should be on driver’s list. If there is any doubt of passengers having or not having paid e-ticket, passenger must provide an evidence of paid e-ticket, if not, driver have the right to deny travel. The journey is considered terminated after leaving the coach. For the round (return) journey tickets if available, the journey is considered terminated after leaving the coach on the return journey;
2.3. STATE BORDER CROSSING: On the route Riga (Riga airport) – Kaunas Airport and vice versa, on the route Riga (Riga airport) - Vilnius airport and vice versa and on the route Liepaja - Palanga airport and vice versa flyBus coach is crossing Latvian-Lithuanian state border. It is passenger’s responsibility to have all necessary travel documents (valid passport, power of attorney) and valid visa if needed to cross the state border. Driver or flyBus agent has the right to refuse passenger to make flyBus journey without any refund of the cost of the ticket, if passenger cannot provide prior to departure all necessary travel documents (valid passport, power of attorney) and valid visa if needed to cross the state border;
2.4. CHECK ON THE ROUTE: If during the journey on the route Riga (Riga airport) – Kaunas Airport and vice versa, on the route Riga (Riga airport) – Vilnius Airport and vice versa and on the route Liepaja – Palanga Airport and vice versa flyBus coach will be checked by Immigration police or any other Authorised representative, and passenger cannot provide all necessary travel documents (valid passport, power of attorney) and valid visa if needed to cross the state border, or the passenger crossing state border illegal, flyBus driver has the right to refuse passenger to complete the flyBus journey and/or to transfer passenger to the Immigration police. In such a case, flyBus is not liable for the refused passenger and flyBus will not refund any cost of the refused passenger’s ticket or losses made to passenger by refusing him to complete the journey.
3. PROVIDING SERVICES
3.1. CARRIAGE: flyBus carries passengers in possession of valid tickets on its coaches. flyBus works according approved timetable, that can be found on flyBus webpage www.flybus.lv;
3.2. PASSENGERS WITH DISABILITIES. Passengers with disabilities shall inform flyBus about their planning journey and needs upon reservation, failing to do so passenger with disabilities can be denied to use the booked flyBus journey;
3.3. MINORS. flyBus does not provide service to unaccompanied minors under age of 16. Accompaniment and other special services are not available. Minors under age of 16 must be accompanied by a passenger at least 18 years of age who must reserve both tickets together.
Children of any age (including infants) may not sit on an adult`s lap. Upon full child ticket (if available) or adult ticket payment, children and/or infant must seat in child safety seat. flyBus can provide with child safety seat free of charge, however, child safety seat must be booked in advance when making a reservation. It is parents responsibility to arrange a child safety seat. Children over the age of 7 must have their own seat and pay full adult ticket fare.
3.4. ANIMALS. flyBus is not required to carry animals on its coaches except for guide dogs for blind or deaf passengers. However, in some cases, flyBus can allow to carry some small animals, passenger should contact flyBus customer service telephone line on +371 27088719 or by e-mail firstname.lastname@example.org least one week before the journey date;
4. PICK-UP / DROP-OFF SERVICE
4.1. PICK-UP AND DROP-OFF SERVICE IN RIGA
4.1.1. Use of the pick-up and drop-off Service in Riga. flyBus has only two main stops in Riga: 1) Esplanade park (Brivibas street, between Orthodox Cathedral and Hotel Radisson Blu Latvia); 2) Riga airport (as sheduled or by request). For the flyBus passengers going to/from Kaunas Airport or to/from Vilnius airport flyBus provides pick-up / drop-off service in Riga city territory for an adittional fee. If passenger would like to be picked-up in Riga city territory, the service should be requested by the passenger upon reservation; If passenger would like to be dropped-off somewhere in Riga city territory, the service should be requested by the passenger before start of the journey at Kaunas Airport or Vilnius airport, request should be made to flyBus agent or driver; Please be advised, pick-up / drop-off Service in Riga is not available on some flybus journeys. To find out is the Service available on your journey passenger should contact flyBus customer service by telephone on +371 27088719 or by e-mail email@example.com at least one week before the journey date;
4.1.2. Pick-up and drop-off Service admittance in Riga. flyBus pick-up / drop-off service means flyBus coach will board or leave the passenger at any stop requested by passenger in Riga city territory. Service fee indicated in clause 4.1.3. of this General Conditions of Carriage; If passenger travelling from Riga upon journey booking will make a pick up reservation, flyBus agent will contact passenger by e-mail or phone to arrange the time and to specified the point, when and where passenger will be picked-up. Passenger must be at the specified flyBus pick up / drop off stop at least 10 minutes prior to the arranged departure time. flyBus coach will not wait for late passenger. Please see clause 7.1. of this General Conditions of Carriage;
4.1.3. Pick-up and drop-off Service Fee in Riga. Pick-up / Drop-off Service fee in Riga city terrotory is from EUR 7 to EUR 15. Fee depends on Pick-up / Drop-off stop location;
4.1.4. Pick-up and drop-off during the journey. If passenger would like to be picked-up/droped-off during the journey (on the route), request should be made during reservation (for Riga-Kaunas airport journeys and Riga-Vilnius airport journeys) or before start of journey (for Kaunas airport-Riga journeys and Vilnius Airport-Riga journeys). Pick-up / Drop-off on the route is free of charge and can be made only at designated Bus stops. For the journey passenger must pay fare untill the closest flyBus stop (Riga or Panevežys).
4.2. PICK-UP AND DROP-OFF SERVICE IN LIEPAJA
4.2.1. Use of the pick-up and drop-off Service in Liepaja. flyBus can pick-up and drop-off passenger at any address in Liepaja city territory (some restrictions may apply). Passenger should specify pick-up or drop-off address when making a reservation on-line, by e-mail or by phone. Departure and arrival time will be calculated in accordance with the specified address provided by the passenger. It is passengers responsibility to make clear the address during the reservation.
4.2.2. Pick-up and drop-off Service admittance in Liepaja. flyBus pick-up / drop-off service means flyBus coach will board or leave the passenger at any stop requested by passenger in Liepaja"s city territory. Service fee indicated in clause 4.2.3. of this General Conditions of Carriage; Passengers who are travelling from Liepaja to Palanga airport will be contacted by flyBus agent prior to their departure to specify a time and address of departure. Passengers who are travelling from Palanga airport to Liepaja, will be droped-off at their specified address. If one journey will consist of many drop-off addresses, first will be dropped-of passengers who lives closer to Liepaja city border on the route to/from Palanga. Passenger must be at the specified flyBus pick-up stop at least 10 minutes prior to the arranged departure time. flyBus coach will not wait for late passenger. Please see clause 7.1. of this General Conditions of Carriage;
4.2.3. Pick-up and drop-off Service Fee in Liepaja. Pick-up / Drop-off Service in Liepaja (within city territory) is included in the ticket price indicated in clause 5.3. of this General Conditions of Carriage;
5.1. TICKET BOOKING ON-LINE. To make a flyBus journey, a ticket must be purchased on-line on the flybus webpage www.flybus.lv; Booking can be made in few easy steps. Passengers should provide flyBus with main passengers name and surname, mobile phone, e-mail address, and details about passenger’s journey. After paying process is complete, passenger will receive an email with e-ticket. In some cases, if Passenger has problems with paying by bank card, passenger can reserve a seat online or by e-mail, phone or sms (short message service) and pay for the journey by bank transfer or by cash; Reserving a ticket by e-mail, phone or sms, passenger will receive by e-mail an electronic invoice. After invoice is paid in full, passenger will receive by e-mail an electronic ticket. For payment details, please see clause 5.3.3. of this General Conditions of Carriage. For cancellation details, please see clause 9.2. of this General Conditions of Carriage;
5.2. RETURN TICKET. Passengers wishing to make a return trip, must buy two separate single tickets, however, it can be made within one booking where Outbound ticket will be called Out or Outbound, and ticket for returning journey will be called Back or Return.
5.3. TICKET PRICE.
5.3.1. Adult and child (older then 7.y.old) ticket one way. Departing from Riga or Riga airport or Kekava or Iecava or Bauska to Kaunas airport or Vilnius airport and vice versa ticket price is EUR 20. Departing from Panevezhys to Kaunas airport or Vilnius airport and vice versa ticket price is EUR 10. Departing Liepaja to Palanga airport and vice versa ticket price is EUR 8.
5.3.2. Child (up to 7.y.old incl.) and infant ticket one way. Departing from Riga or Riga airport or Kekava or Iecava or Bauska to Kaunas airport or Vilnius airport and vice versa ticket price is EUR 10. Departing from Panevezhys to Kaunas airport or Vilnius airport and vice versa ticket price is EUR 10. Departing Liepaja to Palanga airport and vice versa ticket price is EUR 4.
5.4. TICKET VALIDITY AND PAYMENT.
5.4.1. Paying by bank card. Passenger can complete a booking procedure by paying online with bank card. At the moment we do accept all Visa, Visa Electron, Master Card and Maestro. After the booking process is completed and Journey fare is paid, passenger will receive an e-mail confirmation, called an e-ticket, with payment details. Should there be any problems with online booking, Passenger should contact flybus information centre by phone +37127088719 or email firstname.lastname@example.org; In case Passenger needs a separate invoice with all the Journey’s and payment’s details, Passenger should contact flybus information centre by phone +37127088719 or email email@example.com;
5.4.2. Paying by bank transfer. In case Passenger choose to pay by bank transfer, after making a reservation, passenger will receive an electronic invoice with payment details. Passenger must pay full amount stated on invoice by bank transfer. Payment must be made onto flyBus carrier bank account: Easy Travel Latvia, SIA / Reg.Nr. 40103286691 / AS “Swedbank” / Bank code: HABALV22 / Account: LV28HABA0551028185676; Money should be credited onto indicated bank account no later than one week (7 days) prior to planned journey or untill the date stated on invoice. Failing to do so, passenger will lose reserved seat and will not complete the journey;
5.4.3. Ticket validity. An e-ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else. Only the ticket paid in full allows passenger to use flyBus service and make the journey stated on the ticket;
5.5. PASSENGER RESPONSIBILITIES. Passenger must check the ticket to ensure it is correct. FlyBus agent (customer service) or driver must be informed immediately of any errors found. Should the ticket be sent to the passenger by e-mail, any errors must be communicated within two days of ticket receipt and, in any case, always prior to the departure date. Reserving tickets on flyBus website, the passenger must check all the details correctness on the computer screen upon. Once confirmed, ticket’s details may not be changed. Only errors not reasonably apparent, communicated as soon as found, shall be corrected. Passenger who had fully paid for the ticket automatically agrees with flyBus General Conditions of Carriage which can be found on a flyBus webpage www.flybus.lv; it is passenger’s responsibilities to carefully read and to understand this General Conditions of Carriage. Passenger must provide flybus with correct personal information (name, surname, mobile phone number, email address). flybus may contact passenger about any changes by email or phone. It is passengers responsibility to make sure passenger is reachable by phone and/or email at any time prior to departure. flyBus has no liability to passenger who is not reachable by phone and/or email;
5.6. INVALID TICKET. Passenger must travel with a valid ticket. If, following controls, a passenger is found with an invalid ticket, passenger will be asked to leave the coach or, alternatively, to purchase a ticket from the driver;
5.7. FRAUDULENT TICKET. flyBus reserves the right to confiscate a ticket or e-ticket possessed by a passenger if there are reasonable grounds for considering it fraudulent. Furthermore, a passenger found in the possession of a fraudulent ticket will be prevented from using FlyBus services in the future and may be prosecuted by law;
5.8. LOST TICKET. flyBus is not liable for replacing lost or stolen tickets. In the event of loss or theft, passengers who still wish to use company services must purchase a new ticket;
5.9. CANCELLATION OR AMENDMENDS TO PASSENGER TICKET. It is possible to amend or cancel a booked ticket only 5 days (120 hours) prior to scheduled departure. Cancellation fee will aply. If ticket is canceled by this time, we will charge an administration fee EUR 2 per ticket/one way, the rest amount will be refunded to passengers bank card and/or account. Booked ticket cannot be refunded if cancelled less than 5 days (120 hours) prior to scheduled departure. However, amendments to a booked ticket can be made up to 2 days (48 hours) before the scheduled departure. We will charge an administration fee for amending a ticket. Fees can be found on ticket price section of flyBus website. Amendments and cancellation to tickets may only be made via our customer service line on +371 27088719 or by email firstname.lastname@example.org; Ticket is considered to be canceled only when received notification send by flyBus agent. Amendments considered to be made only when new ticket is received. A passenger can make following amendments to his ticket – name, date, time of departure and type of ticket (adult, child).
5.10. DEPARTURE/ARRIVAL TIME ON THE E-TICKET.
5.10.1. FOR SERVICES DEPARTING/ARRIVING RIGA. All the departure/arrival time on passenger`s e-ticket are shown for departure or arrival to/from Riga City Center (Esplanade park, near Cathedral). Passengers, who choosed to get-on/off the bus at Riga Airport, Kekava, Iecava, Bauska or Panevezhys, should specify their departure/arrival time and place by calling Flybus on +371 270 88 719.
5.10.2. FOR SERVICES DEPARTING/ARRIVING LIEPAJA. All the departure/arrival time to/from Liepaja on passenger`s e-ticket are shown approximately. Passengers should specify their departure/arrival time and place by calling Flybus on +371 270 88 719.
6. COACH ACCESS
6.1. STOPS. Coach may be boarded and left at the authorized flyBus stops along the routes defined in the flyBus website and/or indicated by the specific signs. It is possible for passengers to board and leave flyBus coach at the all other stops, but only when requested by the passenger upon reservation or before start of the journey, and only if approved by flyBus agent or driver;
6.2. PRM ACCESS. It is possible for People with Reduced Mobility (PRM) to travel on flyBus coaches. However, we can only carry 1 (one) disabled/PRM passenger who require assistance on each flyBus coach. Please, see clause 3.2. of this General Conditions of Carriage.
7. PASSENGER DELAYS
7.1. FOR SERVICES DEPARTING FROM RIGA, LIEPAJA, BAUSKA OR PANEVEŽYS. Passenger must be at the flyBus coach departing stop (in Riga, Riga Airport, Bauska or Panevežys) or in specified address (in Liepaja) at least 10 minutes prior to the scheduled departure time on the date of departure specified in the passenger’s ticket. flyBus driver or agent may give late passenger’s seat to another passenger if passenger arrives later than the scheduled departure time, in which case late passenger will be considered to have missed the flyBus service. flyBus shall not be liable to late passenger if passenger miss the service as a result of passenger’s late arrival, and shall not be obliged to hold up any flyBus coach to wait for late passenger, or to provide a seat on any other flyBus coach, if passenger misses a journey. Late passenger will not get any refund of a cost of the ticket.
7.2. FOR SERVICES DEPARTING from KAUNAS AIRPORT, VILNIUS AIRPORT and PALANGA AIRPORT. flyBus coaches departs Kaunas Airport, Vilnius airport and Palanga airport according to timetable approved by flyBus and published on flyBus website www.flybus.lv; The schedule departing from Kaunas Airport is made with a binding to the specifics RYANAIR flights to/from: Alicante, Trapani, Bristol, Palma (Mallorca), Paphos, Shannon, Edinburgh, Rhodes, Eilat-Ovda, and with a binding to the specific WizzAir flight to/from: Alesund. The schedule departing from Vilnius Airport is made with a binding to the specifics RYANAIR flights to/from: Paris (Beauvais), Chania (Crete), Malta and Madrid, and with a binding to the specifics WizzAir flights to/from: Larnaca, Paris (Beauvais), Bari, Reykjavik and Kutaisi. Passenger must be at the flyBus coach departing stop at Kaunas Airport, Vilnius airport or Palanga airport at least 10 minutes prior to the scheduled departure time on the date of departure specified in the passenger’s ticket;
7.3. FLIGHTS LATE ARRIVAL at KAUNAS AIRPORT or at VILNIUS AIRPORT or at PALANGA AIRPORT. flyBus is not liable for the delayed flight and have no responsibilities for the damages or loss made to the flyBus passengers by third party;
7.3.1. If the flight specified in clause 7.2. of this General Conditions of Carriage is delayed for less than one hour: flyBus coach will wait for passengers of the delayed flight for not longer than one hour, but only if at least one passenger of delayed flight had reserved a flyBus ticket in advance for the journey at present day and had paid for this ticket in full in advance, and only if specific flyBus journey is made with a binding to 1 flight. In case specific flyBus journey is made with a binding to more than 1 flight, flyBus have the right not to wait for late passengers and depart at the scheduled time;
7.3.2. If the flight specified in clause 7.2. of this General Conditions of Carriage is delayed for more than one hour and/or specific flyBus journey is made with a binding to more than 1 flight: flyBus driver or agent may give late passenger’s seat to another passenger and in any way late passenger will be considered to have missed the flyBus service. flyBus shall not be liable to late passenger if passenger miss the service as a result of late flight arrival for more than one hour after the scheduled time, and shall not be obliged to hold up any flyBus coach to wait for late passenger for more than one hour after the scheduled time, or to provide a seat on any other flyBus coach if passenger misses a journey. Late passenger will not get any refund of a cost of the ticket if the ticket was paid in advance. If passenger misses the journey as a result of late flight arrival, Kaunas Airport, Vilnius airport or Palanga airport is not liable for the late passenger. FlyBus and Kaunas Airport, Vilnius Airport and Palanga airport will not have any responsibility for the late passenger to get to Riga, Liepaja, Bauska or Panevežys. Complaints about missed flyBus journey should be made directly to flyBus by e-mail on email@example.com;
8.1. PERMITTED LUGGAGE. Each passenger with a valid full paid ticket (excluding child before age of 3) may transport on a flyBus coach a maximum of two bags – one carry-on bag (hand luggage) and one bag/luggage to be placed in a coach trunk;
8.1.1. Carry-on luggage: Each flyBus passenger with a valid full paid ticket (excluding infants) is permitted to carry one piece of hand baggage on board. It should weigh no more than 10kg and not exceed the maximum dimensions of 55cm x 40cm x 20cm. Carry-on luggage should not occupy seats and shall be stowed in the compartment next to the passenger. Carry-on luggage remains at the passenger’s disposal. For this reason, the passenger is solely liable for the loss of carry-on luggage. We recommend valuables such as cash, jewelry, ID, electronics and life-saving medications to be stored in carry-on luggage. Restrictions apply. Please see clause 8.2. of this General Conditions of Carriage;
8.1.2. Trunk luggage: Each flyBus passenger with a valid full paid ticket (excluding child before age of 3) may place in a coach trunk one piece of luggage. It should weigh no more than 32kg and not exceed the maximum dimensions of 90cm x 60cm x 40cm. Compatible with the space available on a coach, flyBus driver or agent may permit to place second piece of luggage with the same size and weight restrictions as first luggage at a fee of €10. For health and safety reasons flyBus does not accept for carriage any individual item exceeding 32kg or with combined dimensions of more than 81cms (height), 119cms (width) and 119cms (depth). This weight limit does not apply to mobility equipment. Compatible with the space available on board, flyBus may permit skiing equipment, roller skates, bicycles and other non-regular luggage items, stored in specific cases. Passenger must contact flyBus information centre prior to the journey to have permission for transporting such an item. Fragile items such as electronics, portable televisions and radios are only permitted if reasonably sized. Small musical instruments such as guitars, cellos, violins or violas may only be permitted on board if passenger had informed flyBus in advance. Wheelchairs and other mobility means for the handicapped are permitted on board free of charge. Bus drivers provide passenger assistance for their luggage but are not obliged to lift luggage. FlyBus is not liable for items not suitably packaged, perishable or fragile, or for slight damages to external luggage surfaces (for example, scratches, stains, dirt, dents), due to normal wear.
8.2. PROHIBITED LUGGAGE. flyBus is not obliged to carry: firearms, knives or any sharp object, weapons, explosives, chemical substances, drugs or solvents (except medications), toxic or contagious substances such as rat poison, infected blood, radioactive material, corrosive substances such as mercury and coach batteries and any other item the company deems hazardous, that can cause injury or is unsuited for the type of carriage provided due to weight, shape, fragility or perishable. The items listed above as prohibited luggage shall be immediately removed if found on board;
8.3. LUGGAGE PACKAGING AND IDENTIFICATION. All passenger luggages must be appropriately packaged and labeled with the owner-passenger’s address and phone number. FlyBus reserves the right to refuse luggage on board which, following controls, fail to meet these requirements. All luggages, excluding carry-on luggage, shall be stowed in specific bus compartments as it says in clause 8.1.2. of these General Conditions of Carriage;
8.4. LOST LUGGAGE LIABILITIES. In the event luggage is lost on a coach or at a flyBus stop and found by flyBus personnel or other passenger, it shall be taken into flyBus custody. The passenger shall be charge a fee for this service including, where possible, shipment of lost luggage. Luggage not labeled with the passenger’s phone number and address shall be disposed of within one month of finding it. Luggage content shall be examined and, where considered hazardous or perishable, disposed within 48 hours of its finding. Luggage loss must be immediately communicated to our personnel and confirmed, with details on all lost items, within 72 hours of the terminated journey by email to firstname.lastname@example.org; FlyBus is not liable for any losses not communicated. FlyBus liability for lost or damaged luggage is restricted to cases of deliberate or negligent company actions and, in any case, limited to a maximum of €50. Luggage content worth must be documented. FlyBus recommends you insure your luggage against damages pertinent to the transportation contract with specific insurance companies.
9. FLYBUS RESPONSIBILITIES
9.1. CARRIAGE. FlyBus is obliged to carry passengers and their luggage with valid fully paid tickets according to the regulations set hereto. The company is also obliged to reduce travel discomforts and inconveniences to a minimum.
9.2. JOURNEY DELAYS OR CANCELLATIONS. Timetables published on www.flyBus.lv are approximate to the maximum. The company reserves the right to change them, informing of the reasons for change as well as any alternative schedules. flyBus may also suspend or cancel journeys, providing passengers with due notice. In this case, the company may decide to add a new journey to replace the suspended one or extend the passenger’s ticket validity. Furthermore, should, after extending ticket validity, the passenger not be able to use the service, flyBus shall refund the already paid ticket if unused (only if the ticket was fully paid in advance). flyBus is not liable for losses, damages or costs incurred by passengers due to flyBus service delays or cancellations, except that specified above. flyBus is not liable to passengers who did not reserve their journey or have not paid for the ticket as specified in clause 5.3. of this flyBus Conditions of Carriage. If passenger have paid full amount of the ticket prior to journey by bank transfer, but journey has been cancelled by flyBus, full amount paid by passenger will be transfered back to passengers bank account. If passenger have paid full amount of the ticket prior to journey by bank card (online), but journey has been cancelled by flyBus, full amount paid by passenger online will be transfered back to passengers bank account. If passenger cancels reservation less than 5 days (120 hours) before scheduled departure time or miss the flyBus journey, ticket amount paid in advance is not refundable and in this case passenger will lost paid money. Other conditions of a journey cancellation are specified in clause 9.2.1. of this Conditions of Carriage;
9.2.1. POLICY OF "FIVE PASSENGERS". flyBus have policy of five passengers. It means, that specific journey is made only if there is at least five passengers booked for this journey. There are some exceptions, and some journeys can be made even if there is less than five passengers. Decision on will specific journey be made or not is made at least 24 hours prior to departure time. However, in some emergency cases flyBus reserve the rights to cancel service less than 24 hours before travel. Passengers will be informed about canceled journeys by email and/or mobile phone if provided upon reservation. It is passengers responsibility to provide flyBus with correct mobile phone number and email, and to check email for any information from flyBus. E-mails and mobile phones must be checked at all time, even abroad;
9.3. CANCELLATION OF THE JOURNEY AFTER THE SERVICE INITIATES. Unless due to reasons beyond flyBus control, should the bus carrying the passenger stop before reaching the passenger’s chosen destination, the company shall have the right to choose one of the following options: a) select an alternative means of transportation that guarantees the passenger arrival at destination; b) provide a substitute coach; c) refund passenger expenses.
9.4. LIABILITY. flyBus is not liable for circumstances beyond their reasonable control (force majeure). Examples of events beyond the company’s reasonable control are: war or threat of way, car and other accidents on the Service routes, adverse and exceptional weather conditions, fire and/or damages to bus stations, vandalism, terrorism, unforeseen traffic, local riots or unrest etc.
9.5. DEATH AND PERSONAL INJURY. All the passengers of flyBus Service are under protection of MTPL insurance (OCTA in Latvian), which covers civil legal liability for damage caused to third persons by driving the motor vehicle. Insurance company which issued the policy shall reimburse damages occurred to the flyBus passenger in the event of passenger death or personal injury during the flyBus journey. Information about bus insurance companies can be received by phone +371 270 88 719. In the event of accident on the road, passenger or passenger’s relatives should contact flyBus first;
9.6. AIRLINE CONNECTIONS. All airline connections published by flyBus are operated by independent airline companies: RYANAIR (www.ryanair.com); WOWAIR (www.wowair.com); WIZZAIR (www.wizzair.com); NORWEGIAN (www.norwegian.no), LOT (www.lot.com), SAS (www.flysas.com). Therefore, flyBus is not liable for the service quality provided by those companies or for any flight delays or cancellations or incorrect published information provided by airline companies. For the flight delays please see clause 7.3. of these General Conditions of Carriage;
9.7. COMPLAINTS OR CLAIMS. Passenger must personally lodge claims or complaint and, if required, provide proof of identification and ticket purchase. If the ticket is in more than one passengers name, all passengers must lodge claims simultaneously. Claims must be sent by e-mail to email@example.com; Claims and complaints must be made within 7 days of departure date specified on a ticket, no claims or complaints will be taken after this time. Purchased tickets must be enclosed with claims;
10. PASSENGER BEHAVIOR
10.1. REQUIRED BEHAVIOR. Passengers must correctly and reasonably behave at flyBus stops and on board coaches, carefully listening to the instructions provided by flyBus driver or agent;
10.2. PROHIBITED BEHAVIOR. Bad passenger behavior is prohibited. Examples of bad behavior includes: threatening flyBus personnel or other service users, storing luggage in a way that creates discomfort to other passengers, blocking emergency exits or the central bus aisle, using radios, noisy games, musical instruments or radio devices that disturb other users. Food and drinks (except drinking water) are not allowed on the coach. Alcohol or drugs may not be taken on board nor may passengers under the influence of these substances board the bus. flyBus reserves the right to prevent passengers from boarding the bus or assist them in leaving the bus when, heedless of these instructions, their behavior is deemed prohibited. flyBus driver and/or agent reserves the right to report to the police about passengers bad behavior.
10.3. LIABILITY FOR OTHER PASSENGER’S BEHAVIOR. FlyBus is not liable for the acts or omissions committed by other passengers on the bus or in the flyBus stops. However, flyBus personnel shall monitor the behavior of all passengers.
11. FLYBUS COMMUNICATIONS
11.1. MAIL. flyBus shall provide passengers with information on schedule changes, general communications or flight cancellations via email to passenger’s email address provided upon journey reservation. flyBus have two main email address passenger’s can contact: for the general information, claims, complaints, advertising please use firstname.lastname@example.org; for the ticket/seat reservations in a flyBus Service please use email@example.com;
11.2. PHONE AND FAX. flyBus have Customer Information phone line which can be contacted 7 days of week during working hours: 9 a.m. - 5 p.m. Latvian time (CET+1hrs). Please use our number +371 27088719; (costs as regular call to Latvian mobile line).
Approved by flyBus administration.
First edition: August 2010.
Current Edition: February 2016